Practice Manager

About the Role

You'll be the driving force behind a vibrant veterinary team at Amherst Veterinary Hospital, embodying the VetCare Community values of collaboration, patient-first thinking, operational excellence, and empathetic engagement. This is a leadership role that blends day-to-day operations with strategic vision — you'll create a workplace where experienced RVTs, veterinary assistants, and client care staff thrive alongside you.

Your responsibilities span team management (scheduling, onboarding, annual reviews, coaching), talent acquisition (sourcing locum DVMs and RVTs), inventory and budget oversight, and financial management. You'll also champion the practice on social media, celebrating team wins and connecting with the community. Whether you're resolving client concerns with empathy or streamlining workflows, your problem-solving and communication skills will keep operations smooth and morale high. Flexibility is built into this role — we work with you to support your work-life balance.

Key Responsibilities

• Lead and develop a collaborative team environment; conduct hiring, onboarding, coaching, and annual performance reviews
• Manage team schedules and source locum DVMs and RVTs as needed
• Oversee practice inventory, budgets, and all financial management
• Resolve operational and client issues swiftly using empathy and problem-solving skills
• Manage HR functions to foster engagement and a thriving workplace culture
• Represent the practice on social media and community engagement
• Work flexible hours to meet team and practice needs

Requirements

• 2–3 years of team management or supervisory experience
• HR management experience
• Financial and budget management experience
• Strong business acumen and strategic thinking
• Excellent communication and feedback skills
• Conflict resolution and change management skills
• Veterinary industry knowledge and/or project management experience (recommended)
• Veterinary software systems knowledge (asset)
• Clinical or veterinary experience (bonus)
• Flexibility and willingness to work varied hours

Benefits

• Competitive base salary: $60,000–$70,000 per year
• Comprehensive benefits: medical, dental, and life insurance
• Flexible work schedule (full-time or part-time options)
• Vacation and paid time off
• Access to VetCare's continuing education and veterinary learning platform
• 24/7 Employee Assistance Program (mental health, relationship, financial, and nutritional support)
• Community-wide social platform and recognition programs

About the Practice

Amherst Veterinary Hospital is a progressive, full-service small animal clinic in the heart of Vancouver's Kitsilano/Point Grey neighbourhood, serving the community since 1987. The practice is staffed by experienced veterinarians, RVTs, and support staff committed to clinical excellence, compassionate animal care, and outstanding client service. You'll join a tight-knit team with long-standing staff who value communication and professional growth.

Amherst is part of the VetCare Community, a proudly Canadian network of veterinary practices with roots in Vancouver that now spans clinics across Canada. VetCare blends the personal touch of local clinics with shared mentorship, operational support, and recruitment resources — giving you access to a broader community of veterinary professionals while maintaining the independence and local focus that makes Amherst special.