Practice Manager

About the Role

Imagine leading a veterinary team in one of Canada's most beautiful regions—where you can hike and bike after work, enjoy patios overlooking vineyards, and actually have time to live. As Practice Manager at Carrington Animal Hospital, you'll do exactly that while making a real impact on both your team and patient care.

You'll be the driving force behind this vibrant practice, creating a collaborative environment where your team thrives. Your responsibilities span strategic leadership and hands-on operations: managing schedules and staffing (including sourcing locum DVMs and RVTs), onboarding new team members, conducting performance reviews, and providing the coaching and feedback that help people grow. You'll own inventory management, budgets, and financial health of the practice, while also championing the practice on social media and celebrating your team's wins.

The role demands someone who leads with empathy and problem-solving—swift resolution of issues, happy clients, smooth operations. If you thrive on building strong teams, driving operational excellence, and working somewhere that genuinely prioritizes work-life balance, this is your opportunity.

Key Responsibilities

• Build and lead a collaborative team environment that embodies VetCare's core values (Come Together as One, Always Focus on the Patient, Raise the Bar, Engage with Empathy)
• Manage team scheduling, hiring, and sourcing of locum DVMs and RVTs
• Onboard new team members and provide coaching, feedback, and annual performance reviews
• Oversee inventory management, budgets, and all financial operations
• Resolve operational and client-facing issues swiftly and professionally
• Drive social media engagement and celebrate team accomplishments
• Ensure exceptional client experiences and smooth day-to-day operations

Requirements

• 2–3 years of team management or supervisory experience
• HR management experience essential
• Financial and budget management experience
• Strong communication and feedback skills
• Conflict resolution and change management capabilities
• Veterinary industry knowledge and/or project management experience (recommended)
• Veterinary software systems knowledge (asset)
• Clinical veterinary experience (bonus)
• Flexibility to work varied hours as needed
• Legally eligible to work in Canada

Benefits

• Competitive base salary: $65,000–$70,000 per year
• Signing and relocation bonuses (if applicable)
• Comprehensive health, dental, and life insurance
• Flexible scheduling options (full-time or part-time)
• Vacation and paid time off
• 24/7 Employee Assistance Program (mental health, relationship, financial, and nutritional support)
• Community-wide social platform
• Recognition programs
• Access to veterinary learning and continuing education platform

About the Practice

Carrington Animal Hospital is part of the VetCare Community, a proudly Canadian veterinary network with roots in Vancouver and practices across the country. VetCare combines the personal touch of local clinics with the collective expertise of its veterinary community, providing mentorship, operations support, and recruitment resources to keep care strong.

Located in West Kelowna, Carrington sits walking distance from the beach in one of BC's premier destinations. The practice is surrounded by beautiful lakes and mountains; summers offer world-class hiking, biking, boating, and beaches, while winter brings skiing and snowboarding at Black Mountain. The area is dotted with acclaimed restaurants and wineries, many within walking distance. The team prioritizes exceptional work-life balance so you can truly enjoy everything the region offers.