Practice Manager

About the Role

Juno Veterinary is growing in Vancouver, and this is your chance to connect about future Practice Manager opportunities as new clinics launch. This isn't an application for an immediate opening—it's an expression of interest that lets Juno learn about you and reach out when the right role emerges.

As Practice Manager, you'll report to the Clinic Operations Lead and oversee all people, functions, care, and member experience to ensure the clinic operates optimally. You'll work closely with the in-clinic Medical Director to build a dynamic, high-performing team. This is a leadership role for someone passionate about mentoring and coaching—someone who thrives when helping others grow and creating a workplace where people genuinely want to show up.

The role does require evening and weekend work, occasional local travel for training and cross-functional meetings with the support centre team, and the emotional resilience to work with members and patients who may be experiencing distress or frustration.

Key Responsibilities

• Lead and develop a diverse team, recruiting top talent, onboarding new staff, and identifying growth opportunities
• Manage team performance and accountability across work quality, member satisfaction, teamwork, patient care, and alignment with Juno's values
• Own the appointment schedule: plan strategically, maximize productivity, and ensure seamless daily appointment flow
• Build and refine clinic schedules (including DVMs) based on labour plans and appointment flow; identify and solve staffing or skill gaps
• Provide regular feedback and coaching to support ongoing skill development and productive clinic operations
• Advocate for your team during leadership discussions, ensuring their voices are heard and their perspectives are visible
• Establish regular communication cadence and meetings; create opportunities for in-clinic leads to present and connect with peers
• Address member escalations personally or route them promptly to the appropriate team
• Implement Juno Brand Tenets to maximize job satisfaction and foster mutual support among team members
• Approve and monitor timesheets for payroll; manage relief coverage as needed
• Support conflict resolution between team members and members, collaborating with People Operations when needed
• Lead wellness initiatives and activities that support the health and well-being of the clinic team
• Ensure inventory and resources are maintained so the team can function at peak capacity
• Evaluate innovative technology platforms and provide constructive feedback
• Foster a culture of continuous learning, improvement, and excellence

Requirements

• 3+ years of leadership experience with a demonstrated passion for people leadership
• Previous veterinary experience strongly preferred
• Exceptional verbal and written communication skills
• Managerial courage and willingness to make difficult decisions when necessary
• Ability to create a strong sense of belonging and team morale
• Strong skills in establishing open dialogue, feedback, and collaboration
• Ability to build trust through authenticity, integrity, and genuine connection
• Experience managing labour plans and budgets with efficient problem-solving
• Collaborative, hands-on attitude with a go-getter mentality
• High emotional intelligence and adaptability to changing team, member, and business needs

Benefits

• Comprehensive benefits package including access to mental health support
• Continuing education opportunities
• Mentorship programs
• Generous paid time off
• Discounted Juno Veterinary services for your pets
• Collaborative team culture and welcoming work environment

About the Practice

Juno Veterinary is a proudly Canadian, founder-owned organisation building the next generation of animal care. Their mission is to ensure every pet—and every person who loves them—has the support they need to thrive. The team is committed to the Juno Standard of Care: excellent medicine delivered by people who feel genuinely supported in their roles.

Juno is expanding in Vancouver with new clinics coming to market. They're seeking experienced leaders who can help build teams that embody their values and deliver exceptional care to their community. The organisation emphasises inclusivity, diversity, and creating an environment where everyone can build a positive and successful career.