Practice Manager

About the Role

As Practice Manager at White Rock Veterinary Hospital, you'll be the driving force behind a vibrant team that lives by four core values: Come Together as One, Always Focus on the Patient, Raise the Bar, and Engage with Empathy. This isn't a back-office role—you'll be embedded in daily operations, leading by example and fostering a collaborative environment where clinical excellence and genuine human connection thrive.

Your day-to-day will blend strategic leadership with hands-on problem-solving. You'll manage team schedules, support recruitment efforts by sourcing locum DVMs and RVTs, onboard and coach new team members, conduct performance reviews, and handle inventory, budgets, and financial operations. You'll also champion the practice's social media presence, celebrating the great work your team inspires. Whether resolving conflicts, resolving client issues, or driving operational excellence, you'll use empathy and sharp business acumen to keep the practice running smoothly while keeping morale high.

White Rock values flexibility and work-life balance—the practice will work with you to find a schedule that fits your life. You'll have access to continuing education platforms to grow professionally and be part of a broader VetCare Community that spans across Canada, bringing mentorship and collective expertise to support your success.

Key Responsibilities

• Lead and develop a collaborative team environment that fosters growth, engagement, and exceptional client experiences
• Manage team schedules, conduct onboarding, performance reviews, and provide ongoing coaching and feedback
• Source and coordinate locum DVMs and RVTs to meet staffing needs
• Oversee inventory management, budget planning, and all financial aspects of the practice
• Resolve operational and client issues swiftly using problem-solving and empathy
• Build and maintain the practice's social media presence to highlight team achievements and connect with the community
• Drive operational excellence and support the practice's strategic goals
• Recruit and hire talented team members aligned with practice values

Requirements

• Team management or supervisory experience (2–3 years minimum)
• HR management experience essential for fostering team engagement
• Financial and budget management experience
• Strong communication and interpersonal skills with ability to inspire and influence
• Conflict resolution and change management skills
• Comfort providing feedback and supporting team development
• Business acumen and strategic thinking
• Flexibility to work varied hours to meet team needs
• Veterinary industry knowledge and/or project management experience (recommended)
• Clinical veterinary experience (a bonus that strengthens your candidacy)
• Veterinary software systems knowledge (an asset)
• Legal eligibility to work in Canada

Benefits

• Competitive base salary: $65,000–$70,000 per year
• Signing and relocation bonuses (if applicable)
• Comprehensive benefits: medical, dental, and life insurance
• Flexible schedule options (full-time or part-time)
• Vacation and paid time off
• 24/7 Employee Assistance Program covering mental health, relationship, financial, and nutritional support
• Community-wide social platform to connect with other VetCare team members
• Recognition programs celebrating team achievements
• Access to veterinary learning platform for professional development

About the Practice

White Rock Veterinary Hospital has been an AAHA-accredited leader in veterinary care since 1987, dedicated to gold-standard medicine delivered with a fear-free, supportive approach. The practice brings together experienced RVTs, veterinary assistants, and client care staff who genuinely value communication, respect, and clinical excellence.

White Rock is part of VetCare, a proudly Canadian network with roots in Vancouver that now extends across the country. VetCare blends the personal touch of local clinics with the collective expertise of a veterinary community, providing mentorship, operational support, and recruitment resources. This collaborative model helps practices stay strong while offering team members access to broader professional networks, learning opportunities, and shared resources that benefit pets and the families who love them.