Client Care Specialist

About the Role

Richmond Animal Hospital is seeking a Client Care Specialist to be the friendly, compassionate face of the practice. You'll greet clients warmly, answer phones with a caring approach, manage appointment bookings, and handle a variety of administrative tasks—all while building genuine relationships with pet owners and their furry family members. If you thrive on delivering exceptional customer service and enjoy working in a collaborative veterinary environment, this is your opportunity to make a real difference in clients' lives every day.

This part-time position offers the flexibility to balance work with your personal life, supported by a practice that genuinely values work-life balance and team collaboration.

Key Responsibilities

• Greet and check-in clients in a warm, friendly manner that reflects the practice's compassionate values
• Answer incoming calls, screen requests appropriately, and book appointments with a courteous and caring approach
• Take detailed messages and provide knowledgeable, non-medical information to clients
• Manage mail (receiving, sorting, distributing, posting)
• Draft memos, correspondence, and complete reports or ad-hoc document requests
• Support the front desk and administrative operations of the practice

Requirements

• Genuine care and compassion toward clients and their pets
• Excellent customer service skills and professional communication
• Strong organizational and administrative abilities
• Ability to manage multiple tasks and prioritize effectively
• Legal eligibility to work in Canada

Benefits

• Competitive base salary: $20.00–$22.00/hour
• Comprehensive health benefits including medical, dental, and life insurance
• Flexible part-time schedule tailored to your needs
• Vacation and paid time off
• Access to VetCare's 24/7 Employee Assistance Program (mental health, relationship, financial, and nutritional support)
• Community-wide social platform and recognition programs
• Access to VetCare's veterinary learning platform for professional development

About the Practice

Richmond Animal Hospital is a compassionate, collaborative practice located in Richmond, BC, committed to the highest standards of patient care and medicine. The team values communication, respect, and clinical excellence, creating a supportive environment where experienced RVTs, veterinary assistants, and client care staff work together seamlessly.

The practice is part of VetCare, a proudly Canadian organization with roots in Vancouver and teams across the country. VetCare blends the personal touch of local clinics with the collective expertise of a broader veterinary community, providing mentorship, operations support, and resources to strengthen patient care and team growth.