Receptionist

About the Role

Celtic Creatures Vet Clinic is looking for an organized, people-focused receptionist to be the front-line welcome for pet owners and their animals. You'll work in a dynamic veterinary setting where no two days are quite the same — greeting clients, managing phone systems, scheduling appointments, and handling the administrative backbone that keeps the clinic running smoothly. This is a full-time position (30–40 hours per week) with flexible scheduling across morning, day, and evening shifts.

Sydney, Nova Scotia offers a charming coastal community feel, with beautiful waterfront views, local restaurants, and a welcoming neighbourhood atmosphere ideal for those seeking a better work-life balance.

Key Responsibilities

• Greet clients and animals, directing them to appropriate service areas
• Answer phones, operate switchboard systems, and relay messages professionally
• Schedule and confirm veterinary appointments using electronic scheduling software
• Obtain and process client information to facilitate quality customer service
• Maintain electronic medical records accurately and securely
• Handle billing tasks including invoicing, payment processing, and charge calculations
• Manage office supplies ordering and maintain work records and logs
• Perform clerical duties including filing, sorting, and distributing mail
• Assist with emergency services as needed
• Support animal handling tasks within scope of role

Requirements

• College diploma or equivalent certification from a 1–2 year program (or equivalent work experience)
• Proficiency with electronic medical records (EMR) systems and electronic schedulers
• Strong computer skills including MS Word, MS Excel, MS Windows, and email
• Excellent written and oral communication skills
• Ability to work in a fast-paced environment under pressure with tight deadlines
• Reliable, organized team player with strong interpersonal skills
• Ability to multitask and manage time effectively
• Own transportation required
• Criminal record check required
• Must be authorized to work in Canada
• Prior experience in a veterinary or customer service field is an asset

Benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits
• Group insurance benefits
• Life insurance
• Free parking
• Learning and training paid by employer
• Team building opportunities
• Wellness program
• Variable or compressed work week options

About the Practice

Celtic Creatures Vet Clinic is a medium-sized veterinary practice serving the Sydney community. The clinic offers a supportive work environment with a commitment to professional development and team wellness, providing comprehensive health and financial benefits to staff.