Client Care Specialist/Veterinary Assistant

About the Role

This hybrid position combines front-desk excellence with veterinary assistant responsibilities in a practice built on teamwork and mutual respect. You'll be the warm, welcoming face clients meet when they arrive—greeting them with genuine care, managing incoming calls with a courteous approach, and handling appointment scheduling with precision. Behind the scenes, you'll tackle administrative tasks like mail processing, correspondence, and report completion.

Your veterinary assistant duties will include educating clients (under veterinarian or RVT guidance) about medications, home care, vaccination schedules, and preventative health options. You'll work collaboratively to discuss lab work and testing recommendations, and handle animals with the calm, respectful approach that helps them feel safe and secure throughout their visit.

Vancouver South Animal Hospital operates as a cohesive team where open communication and clinical excellence go hand in hand. You'll have the flexibility to work part-time or full-time—whatever suits your life outside the clinic.

Key Responsibilities

• Greet and check in clients with warmth and professionalism, creating positive first impressions
• Answer incoming calls from current and prospective clients, screen calls appropriately, book appointments, and take detailed messages
• Provide non-medical information to clients in a knowledgeable, caring manner
• Manage administrative office tasks: mail handling, correspondence, report drafting, and document requests
• Counsel and educate clients on medication dosage/purpose, home care, vaccinations, and preventative healthcare (under veterinarian or RVT direction)
• Discuss and explain laboratory procedures and testing recommendations with clients
• Greet, handle, and treat animals with care to maintain a safe and secure environment

Requirements

• Strong communication and interpersonal skills with genuine compassion for animals and clients
• Ability to multitask and manage administrative responsibilities accurately
• Comfort working in a fast-paced veterinary environment
• Part-time availability (schedule flexibility available)

Benefits

• Competitive hourly rate: $20.00–$22.00/hour
• Medical, dental, and life insurance
• Flexible scheduling to support work-life balance
• Vacation and paid time off
• Access to continuing education platform for professional development
• 24/7 Employee Assistance Program (mental health, relationship, financial, and nutritional support)
• Community-wide social platform for connection with VetCare team members across Canada
• Recognition programs

About the Practice

Vancouver South Animal Hospital is part of VetCare, a proudly Canadian veterinary community with roots in Vancouver that now spans practices across the country. The practice is built on a philosophy of collaboration, where every team member—RVTs, veterinary assistants, and client care staff—works together to deliver compassionate, high-quality care. Mutual respect, open communication, and a supportive work culture are central to how they operate.

VetCare blends the personal touch of local clinics with the collective expertise and resources of a national network, offering mentorship, operational support, and professional development opportunities to keep veterinary care strong and teams thriving.