Client Services Representative

About the Role

Allandale Veterinary Hospital is looking for a compassionate, organized animal lover to join their fast-paced team. This is a front-of-house role where you'll be the first point of contact for clients and patients—greeting them warmly, managing appointments, processing payments, and ensuring smooth operations throughout the day. If you thrive in a dynamic environment where client and patient care come first, this could be your perfect fit.

You'll work various shifts including evenings and weekends, so flexibility is key. The hospital values team members who can multitask with ease, stay calm under pressure, and genuinely connect with both furry patients and their owners.

Key Responsibilities

• Greet clients and patients by name with warmth and genuine compassion
• Triage client concerns to ensure appointments are booked accurately and efficiently
• Manage incoming emails, texts, and phone calls
• Process payments accurately and efficiently
• Schedule future appointments within appropriate timelines
• Admit patients for appointments, surgeries, and procedures
• Weigh patients upon arrival
• Counsel clients on nutrition, pre- and post-operative care, and treatment instructions
• Promote hospital goods and services to clients
• Address client concerns and questions, escalating to the veterinarian or supervisor as needed
• Complete daily reports and assigned administrative tasks
• Accurately place medication and food orders
• Coordinate smooth client and patient flow throughout the hospital
• Maintain cleanliness according to hospital standards

Requirements

• 2–3 years of experience as a Client Services Representative, preferably in healthcare (animal or human)
• Proficiency with current technology, including Microsoft Office and email systems
• Flexibility to work various shifts, including evenings and weekends
• Strong empathy and emotional support for clients
• Calm and caring demeanor when handling animals
• Comfort and genuine passion for working with all types of animals
• Detail-oriented with excellent organizational and multitasking abilities
• Team-oriented with strong verbal, written, and telephone communication skills
• Ability to maintain client confidentiality

Preferred Qualifications

• At least 1 year of experience in a veterinary hospital
• Familiarity with Cornerstone veterinary software
• Basic understanding of medical terminology

Benefits

• Competitive hourly wage: $18.50–$21.00 CAD per hour depending on experience and skillset

About the Practice

Allandale Veterinary Hospital is part of NVA Canada, a network committed to delivering exceptional veterinary care and fostering an inclusive, supportive workplace. The practice is dedicated to making each client and patient feel valued, and that commitment extends to their team as well.

Located in Barrie, Ontario, the hospital brings together skilled veterinary professionals who genuinely care about both animal welfare and the human-animal bond. NVA Canada emphasizes diversity, inclusion, and accessibility throughout the recruitment process and workplace culture.