Customer Service Representative

About the Role

As a Customer Service Representative at Beattie Pet Hospital, you'll be the hub of the practice—managing the front desk experience with warmth and efficiency. You'll greet clients as they arrive, answer their questions, and schedule appointments that keep the hospital running smoothly. From processing patients coming in and going out to handling payments and maintaining client records in our practice management software, you'll touch every part of what makes the hospital run well.

Beyond the desk, you'll monitor the waiting area to keep it clean and inviting, manage incoming and outgoing mail and email, and escalate complex issues to the team when needed. It's a role that demands attention to detail and a genuine love for helping people and their pets.

Key Responsibilities

• Greet clients and provide excellent, prompt customer service
• Answer phone calls, screen service needs, and schedule appointments
• Process incoming and outgoing patients and handle payments
• Document and maintain client information and service data in practice management software
• Handle incoming and outgoing mail and email
• Monitor and maintain the cleanliness of the client waiting area
• Escalate complex matters to senior staff

Requirements

• Minimum 1 year of related customer service experience

Benefits

Specific benefits information was not provided in the job listing. Please contact Beattie Pet Hospital directly for details on compensation, health coverage, and other perks.

About the Practice

Beattie Pet Hospital is part of NVA Canada, a network of veterinary practices across the country. The practice is located in Burlington, Ontario, and serves the local community with comprehensive pet care.

NVA Canada is committed to fostering an inclusive, accessible workplace where everyone belongs. The organization welcomes candidates of all backgrounds and will provide accommodation throughout the recruitment process if needed.