Veterinary Assistant/Receptionist

About the Role

Maritime Veterinary Emergency + Specialty Centre (MVESC) is a brand-new, state-of-the-art 24,000 sq. ft. hospital that opened in May 2024, and they're building their team. This is your chance to be part of something exciting from the ground up — a place genuinely committed to redefining veterinary care in Atlantic Canada.

As a Veterinary Assistant and Client Service Representative, you'll be the first point of contact for every client and pet who walks through the doors. This is a front-facing, client-focused role designed for someone who truly values the client experience and wants to stay in a reception-centered position (not a stepping stone to clinical work). You'll be the calm, friendly, caring presence that sets the tone for their entire visit — handling everything from warm greetings to managing emergencies with confidence and compassion.

The hospital operates with flexible 8–12 hour shifts (schedule details worked out during your interview), so you can find a rhythm that works for you. With a $2.50/hr shift premium on top of your base rate, your compensation recognizes the demanding nature of emergency veterinary work.

Key Responsibilities

• Greet clients and pets warmly upon arrival and provide exceptional customer service
• Manage the multi-line phone system and respond promptly to client inquiries
• Handle emergency situations with confidence, staying calm under pressure
• Provide timely updates to clients on their pet's status and wait times
• Present treatment estimates and process payments accurately
• Support patient admissions, discharges, and medical record documentation
• Maintain cleanliness and organization throughout the hospital
• Collaborate closely with veterinary and technical teams to support patient care
• Perform additional administrative or support tasks as needed

Requirements

• Prior experience in a veterinary hospital or emergency setting strongly preferred
• Fluent English skills (speaking and reading) required for the role
• Comfortable using electronic medical records and handling sensitive client information
• Compassionate, patient, and professional demeanor
• Strong interpersonal skills and ability to thrive in a team environment

Benefits

• $19–$25/hr based on skills and experience
• $2.50/hr shift premium for emergency hospital work
• CSR Certificate Program and continuing education opportunities
• Medical, Dental, and Vision coverage
• RRSP matching
• Paid time off (PTO) and sick time
• Career growth opportunities within the Ethos Veterinary Health network

About the Practice

Maritime Veterinary Emergency + Specialty Centre is part of Ethos Veterinary Health, the premier network of over 140 specialty and emergency hospitals across North America. Ethos brings together a community of more than 1,500 specialized veterinarians providing care for nearly 2 million pets annually. The organization is committed to innovation, evidence-based medicine, and world-class patient care — and they're investing in top-tier facilities and talented teams to back that mission.

MVESC's brand-new Dartmouth location is equipped with state-of-the-art technology and staffed by professionals dedicated to delivering compassionate, unparalleled care. As part of a larger integrated network, you'll have access to professional development, shared resources, and career pathways you won't find at smaller independent hospitals.