Reception and Customer Service Specialist

About the Role

You'll be the first point of contact for clients and their pets at Clinique Vétérinaire de la Gatineau, setting the tone for a warm, professional experience. This role blends client-facing hospitality with administrative support in a dynamic, collaborative environment that genuinely prioritizes work-life balance.

Your day includes greeting and checking in clients with warmth and professionalism, answering incoming calls from current and prospective clients with courtesy and care, screening calls appropriately, scheduling appointments and taking detailed messages, and providing general (non-medical) information to clients. You'll also handle administrative tasks: managing mail (receiving, sorting, distributing, sending), writing memos and other communications, producing reports, and processing ad-hoc document requests. The practice values flexibility and understands the importance of maintaining a healthy balance between work and personal life.

Key Responsibilities

• Welcome and register clients in a warm, professional manner
• Answer and screen incoming calls from current and prospective clients
• Schedule appointments and record detailed messages accurately
• Provide general (non-medical) information to clients with compassion
• Manage incoming and outgoing mail: receiving, sorting, distributing, and sending
• Write memos, communications, and generate reports as needed
• Process document requests and handle ad-hoc administrative tasks
• Demonstrate sincere attention and compassion toward clients and their animals in all interactions

Requirements

• Excellent verbal and written communication skills
• Strong interpersonal abilities and professional demeanor
• Superior organizational skills, priority management, and ability to multitask effectively
• Empathetic, positive attitude with a genuine passion for supporting pet owners
• Ability to remain calm and professional in a busy veterinary environment

Benefits

• Competitive base hourly rate: $18.00–$24.00 CAD per hour
• Comprehensive benefits: medical, dental, and life insurance
• Uniform allowance
• Employee discounts
• Paid vacation and statutory holidays
• 24/7 Employee Assistance Program (mental health, relationship, financial, and nutrition support)
• Access to VetCare community learning platform
• Recognition programs
• Flexible scheduling and work-life balance focus

About the Practice

Clinique Vétérinaire de la Gatineau (gatineauvet.ca), located in Chelsea, QC, is dedicated to delivering patient care at the highest standards. The practice offers medicine and surgery services in a unique collaborative environment staffed by compassionate, welcoming professionals who value teamwork, respect, and clinical excellence.

The clinic is part of VetCare, a proudly Canadian veterinary organization with roots in Vancouver that has grown to support clinical teams across the country. VetCare combines the human touch of local clinics with the collective expertise of its veterinary community, providing mentorship, operational support, and recruitment guidance to maintain exceptional standards of care. The larger VetCare community offers employees access to professional development platforms, social networking, recognition programs, and 24/7 employee assistance services.