Member Experience Coordinator

About the Role

This isn't a reception desk job — it's an opportunity to be an Experience Steward at a founder-led veterinary practice that's genuinely rethinking how the industry operates. You'll be the first point of contact for members and their pets, orchestrating clinic flow so every visit feels calm, welcoming, and stress-free. From opening to closing, you'll manage scheduling, check-ins, payment processing, insurance coordination, and technical support across email and SMS platforms. You're the connective tissue between the medical team and pet parents — coordinating records, consent forms, reminders, and the countless details that allow clinicians to focus on delivering the Juno Standard of Care.

Juno Veterinary is on a mission to establish a stellar standard of care for the entire veterinary industry, and they mean it: team members are at the heart of everything. You'll work in Vancouver's Main Street clinic alongside veterinary professionals committed to practising at the top of their skillset. This is a full-time role reporting directly to the Practice Manager, and they're ready to fill it now.